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IT-Tests ISO-IEC-20000-Foundation Test Study Guide, Answer PECB ISO-IEC-20000-Foundation Practice Exam Questions

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which is not an example of configuration information for a CI?

A. Status
B. Relationship with other Cis
C. Unique identification
D. Feature of a service

Answer: D

NEW QUESTION # 30
What is the relationship between ITIL and ISO/IEC 20000?

A. Both use the same Plan-Do-Check-Act methodology
B. They are aligned
C. They have similar management systems
D. ISO/IEC 20000 is based on ITIL

Answer: C

NEW QUESTION # 31
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
B. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
C. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

Answer: B

NEW QUESTION # 32
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

A. The procedure for dealing with emergency releases
B. The interfaces between the business processes
C. The service continuity procedures
D. The technology to support the service management system

Answer: D

NEW QUESTION # 33
ISO/IEC 20000-1 can be applicable to a service provider:

A. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
B. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
C. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
D. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Answer: C

NEW QUESTION # 34
......

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